FAQ

The lighting industry finds itself in a continuous state of change. In order to be able to respond to this change and remain competitive in the long term, businesses like former OSRAM had to adapt to this. Through independence, LEDVANCE will gain more streamlined structures and creative freedom which will enable the new company to react quicker to changing market conditions and individual customer requirements.

LEDVANCE is focused on general lighting for end customers, whereas former OSRAM is also developing digital networked lighting solutions and components for industry, commercial and public customers.

LEDVANCE supplies specialist shops and end consumers with a wide range of products ranging from LED and halogen lamps, right through to Smart Home products and LEDVANCE brand OTC lamps.

https://www.ledvance.de/

Whom can I contact for questions related to former "OSRAM" branded lamps and light bulbs?

- For all specific product questions, replacement requests, technical issues, cost estimate requests, alternative products requests contact LEDVANCE GmbH: contact@ledvance.com.

- You will find more information about product guarantees in different languages on Guarantee Conditions of LEDVANCE GmbH.

- For more information about current LEDVANCE GmbH products please go to the LEDVANCE product overview or visit LEDVANCE shop.

- If you are searching for local LEDVANCE distributors, please address the following page: LEDVANCE contacts and offices worldwide. If your country or region is not on the list, contact LEDVANCE GmbH: contact@ledvance.com.

Until 2016, former OSRAM had been serving both professional and private customers through a combination of various business segments. In the interest of unleashing the maximum market impact of each business segment, these business segments began operating in two distinct entities. Consequently former OSRAM has sold the lamp business as newly established company LEDVANCE in 2016.

Now under ams OSRAM, the company is focusing on digital future of light with its divisions specialty lighting and automotive lighting, projection lamps and event lighting, opto semiconductors (including its cross-sector LED, infrared and laser-component products), lighting solutions & systems (the solution business that features lights and electronic components for projects), and the wholesale business.

LED and traditional lamps are now with the LEDVANCE company that includes smart-home products and LEDVANCE over-the-counter luminaires.

See the press release on sales of general lighting lamps in 2016.
 

At LEDVANCE you find the following products:

As a wholesale, trade and retail customer:
- LED lamps
- Lamps (High Intensity Discharge Lamps, Halogen Lamps, Compact Fluorescent Lamps)
- Over-the-counter/standard LEDVANCE LED luminaires for trade

Cross-Selling
- Sales of Light Management Systems, LED modules as well as drivers and ballasts for OSRAM

As a private customer:
- LED lamps
- Lamps (High Intensity Discharge Lamps, Halogen Lamps, Compact Fluorescent Lamps)
- Smart Home products
- LED luminaires

ams OSRAM continues to offer luminaires and controls for professional applications, and will develop further solutions for these. Meanwhile, LEDVANCE has taken over the former OSRAM luminaires and controls for residential applications, and is now also developing its own range of luminaires and controls for professional applications.

In general, together with the respective lamps product portfolio also the responsible employees and plants have moved over to the new company LEDVANCE. Nothing will initially change about the production processes. Product quality will remain the same, so former OSRAM lamps will remain same quality.

Therefore LEDVANCE is allowed to use the OSRAM brand on product level and exclusively in clearly defined product categories (focus on lamps and luminaires/ smart home for private end consumers) as a licensee of the OSRAM brand.

Where do I find information regarding OSRAM Automotive products?

- For questions concerning Automotive LED lighting please address the Automotive LED Lighting FAQ page.
- For general Automotive product related questions please visit the General Automotive FAQ page.
- To find the most suitable lamps for your vehicle, use our lamp replacement guide.
- Further helpful links see here.

Further details see here.

Where can I find important information and useful contacts for LIGHTIFY products?

- For questions related to the LIGHTIFY platform, products and services visit the LIGHTIFY FAQ page.
- There you will find useful information about commissioning, operations and technical issues.
- For information about the LIGHTIFY app, switching off the LIGHTIFY cloud servers and LIGHTIFY news, visit LIGHTIFY overview page.
- For further assistance do not hesitate to contact LIGHTIFY support: lightify@osram.com.